On-call Charter

A social contract for humane out-of-hours support.


Project maintained by ctford Hosted on GitHub Pages — Theme by mattgraham

Healthy on-call takes place within the context of a social contract that respects developers’ time and personal lives.

By putting in place a few simple conditions, organisations empower developers to enthusiastically support their code in production. This enables operational excellence and better outcomes for customers.

This charter is intended as an opinionated checklist for organisations that care about a humane on-call experience. If you meet all eight conditions, then you are set up for a responsible on-call scheme.

Policy

Priority

Production

People

This charter was written by Chris Ford following Charity Majors’ post on making sure that on-call doesn’t suck. Thank you to my ThoughtWorks colleagues who gave me feedback on the first draft.

It’s licensed under a Creative Commons Attribution 4.0 International License.

CC BY 4.0